Return and Refund Policy
Return & Refund Policy for International Shipping – E-commerce Overview
We aim to ensure that all our customers are satisfied with their purchases. However, we understand that with international shipping, there may be occasions when you need to return an item. This policy outlines our returns and refunds process to ensure a straightforward and satisfactory experience for our international customers.
Return Policy Time Frame: Customers have 14 days from the receipt of their order to notify us of their intention to return the product.
Condition of Goods: To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
Non-Returnable Items: Certain items cannot be returned, including but not limited to custom-made or personalized products, perishable goods, and digital items. Sale items are also considered final sale and are not eligible for returns.
Return Shipping: Customers are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Duty and Taxes: Any duties and taxes paid are non-refundable. However, you may be eligible to claim those back from your local customs office.
Refund Process Notification: To initiate a return, please contact us with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed.
Inspection:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
Exchange Policy We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with your request and send your item to the return address provided.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. Contact Us For more information about our return and refund policy, please contact us by email or through our customer service hotline. We’re here to help and ensure that your international shopping experience with us is as seamless and positive as possible.
Exchange goods
In the event of any defective product being delivered, the manufacturer will replace it with a product of the same model. If you need an exchange for the same item, please contact us by phone, chat or email with details of the problem and your order number.
Additional information
Return Address : We will provide you with a specific return address when you initiate the return process.
Customer Service : Please contact our customer service team for any questions or clarifications regarding our returns and refund policy. We will aim to make your purchase as smooth and satisfactory as possible.
Contact us
contact@avantcashmere.com
976-77441848